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Refund and Return Policy

At PRIME PICKS E COMMERCE PRIVATE LIMITED, customer satisfaction is our top priority. This policy explains how we handle refunds and returns for our flower, cake, and gift item orders.

1. Eligibility for Refund or Replacement

Refunds or replacements may be provided under the following conditions:

  • You received the wrong product or an item different from what was ordered.
  • The product was damaged or spoiled upon delivery (must be reported within 12 hours).
  • Your order was not delivered due to reasons attributable to us.

2. Non-Refundable Items

Please note that due to the perishable and personalized nature of our products, the following items are not eligible for return or refund:

  • Customized cakes, gift items, or flower arrangements.
  • Orders canceled after the product has been dispatched or is out for delivery.
  • Delay in delivery due to customer unavailability or incorrect address provided.

3. Refund/Return Request Process

If you are eligible for a return or refund, please follow these steps:

4. Refund Method

If approved, the refund will be processed back to the original payment method used during the transaction. It may take 5–10 business days depending on your payment provider.

5. Cancellations

Orders can be canceled only if the product has not yet been prepared or dispatched. Once in production or out for delivery, cancellation is not possible.

Please contact us immediately after placing the order if you need to cancel.

6. Contact Us

If you need any help related to your order, refund, or return, feel free to reach out:

Company Name: PRIME PICKS E COMMERCE PRIVATE LIMITED

Address: Unit No.FF21E,First floor, Gaur City Center,Sector4, Kulesra, Dadri, Gautam Buddha Nagar- 201306, Uttar Pradesh

Email: info@primepicksindia.co.in | Primepicks1303@gmail.com

We value your trust and aim to make your shopping experience pleasant and reliable with PRIME PICKS E COMMERCE PRIVATE LIMITED.